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CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support

Course Overview

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately

Who Should Attend

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Course Objectives

How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App. How to use Citrix Director to gather information and interact with user sessions. A methodology to approach user related issues to minimize time to resolution. An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Course Outline

1 - FUNDAMENTAL ARCHITECTURE FOR THE HELP DESK ROLE

  • Citrix Site Infrastructure and Deployment Models
  • The Help Desk Role in the Fundamental Architecture
  • Problem Resolution Methodology

2 - CITRIX DIRECTOR AND ITS ROLE IN HELP DESK SUPPORT

  • Citrix Director Role and Purpose
  • Access to Director for Help Desk Administrators
  • Common Director Monitoring Tasks
  • Common Help Desk AdministratorTroubleshooting Tasks

3 - PROVIDING AND TROUBLESHOOTING END USER ACCESS

  • End User Access Overview
  • Components between end users and published resources on VDAs
  • User Experience
  • Support End User Access

4 - CITRIX WORKSPACE APP

  • Workspace App Types
  • Deploying Citrix Workspace app
  • Pass though Authentication
  • Supporting Citrix Workspace App

5 - USER SESSIONS

  • FlexCast Architecture
  • User Sessions
  • App and Desktop Launch Process
  • User Profiles
  • HDX Technologies

6 - PRINTING

  • Introduction to Printing
  • Printing Components Overview
  • Supporting Printing

Enroll Today

This is a 2-day class

Price: $2,000.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
10/15/2020 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training