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Facilitation Skills

Course Overview

In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.

Who Should Attend

This course is intended for individuals who desire to be better meeting facilitators.

Course Objectives

Upon successful completion of this course, students will create a comfortable environment through better facilitation in order to help an organization make better decisions.

Course Outline

1 - GETTING STARTED

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

2 - UNDERSTANDING FACILITATION

  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?

3 - PROCESS VS. CONTENT

  • About Process
  • About Content
  • A Facilitator's Focus

4 - LAYING THE GROUNDWORK

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data

5 - TUCKMAN AND JENSEN'S MODEL OF TEAM DEVELOPMENT

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing

6 - BUILDING CONSENSUS

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing

7 - REACHING A DECISION POINT

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique

8 - DEALING WITH DIFFICULT PEOPLE

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own

9 - ADDRESSING GROUP DYSFUNCTION

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track

10 - ABOUT INTERVENTION

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention

11 - INTERVENTION TECHNIQUES

  • Using Your Processes
  • Boomerang it Back
  • ICE It: Identify, Check for agreement, Evaluate how to Resolve

12 - WRAPPING UP

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Enroll Today

This is a 1-day class

Price: $395.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

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