The effects of poor Service Management can be felt well beyond the walls of your IT Department. Your customers, both internal and external, rely on you to provide proper levels of service across all areas of IT.
- Do you know what levels they expect?
- Have they been communicated?
- Can your customers easily identify the services that you offer today?
If you answered “No” to any of the above, it may be time to re-evaluate.
Increasing the dependability of your services will transform your organization and allow those services to fade into the background; allowing your customers to assume that your services are always available. Efficient and reliable Service Management not only means that your services will work more often, but also that you are able to respond more quickly when they don’t.
New Horizons can help you raise the bar on Service Management and ensure that you plan, deliver, operate, and control your IT services better than ever before.
Service Management training will give your organization the skills needed to effectively respond to rapid change, while saving your company time and money. Our COBIT, ITIL®, and Service Integration Management courses will help you optimize IT assets, strategies, and resources, allowing for continual improvement processes across your organization.
COBIT 5 Foundations
Control Objectives for Information and Related Technology (COBIT) is a framework created by ISACA for information technology (IT) management and IT governance. It is a supporting toolset that allows managers to bridge the gap between control requirements, technical issues and business risks.
ITIL® Intermediate Capabilities: Operational Support & Analysis
ITIL® Intermediate Capabilities: Planning, Protection, & Optimization
ITIL® Intermediate Capabilities: Release, Control & Validation
ITIL® Intermediate Capabilities: Service Offerings & Agreements
ITIL® Intermediate Lifecycle: Continual Service Improvement
ITIL® Intermediate Lifecycle: Service Design
ITIL® Intermediate Lifecycle: Service Operations
ITIL® Intermediate Lifecycle: Service Offerings & Agreements
ITIL® Intermediate Lifecycle: Service Strategy
ITIL® Intermediate Lifecycle: Service Transition
ITIL® Expert: Managing Across the Lifecycle (MALC)
ITIL® Practitioner Certification
IT Infrastructure Library (ITIL) is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to your business plan.
Service Integration & Management
The Service Integration and Management (SIAM) method optimizes an organization' service delivery by addressing the fragmentation that results from outsourcing IT services to multiple suppliers. SIAM certified professionals are recognized for their ability to help an organization integrate all its service providers into a single, unified eco-system.
Service Integration and Management (SIAM) Foundation Training
Information Technology is such a vital component in organizations today that IT executives must be much more than just technically astute. It is absolutely critical to have well developed people-skills, broad marketplace views, solid business acumen, and strong management capabilities.
System Center Service Manager
10964 Datacenter Monitoring with System Center Operations Manager
10965 IT Service Management with System Center Service Manager
A major component of System Center is Service Manager, which offers the manageability of many crucial areas of ITIL, such as Incident and Problem Management, Change and Release Management, and overall Service Management with Service Level Agreements.
IT Management and Leadership Professional (ITMLP) Certification
IT Management and Leadership Executive (ITMLE) Certification
The ITMLP and ITMLE certifications offer rigorous, down-to-earth, and practical courses of study that provide current and future senior IT managers with the well-balanced foundation needed to provide superior competitive IT advantages to their company, and to their personal career aspirations.