Helps prepare learners to deploy the Cisco Unified CCE v11.5 solution.
Who Should Attend
The primary audience for this course is as follows:
Cisco Unified Communications system channel partners and resellers.
System and technical support engineers.
Customers who are deploying and maintaining Cisco Unified CCE solution products.
Upon completing this course, the learner will be able to meet these overall objectives:
Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options.
Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes.
Install, upgrade and make basic configurations in Cisco Unified Communications Manager.
Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse.
Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB.
Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns.