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Cisco® Unified Contact Center Enterprise Deployment v11.5 (UCCE-D)

Course Overview

Helps prepare learners to deploy the Cisco Unified CCE v11.5 solution.

Who Should Attend

The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns.

Course Outline

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This is a 5-day class

Price: $4,395.00
Payment Options

ILT Instructor‑Led Training


GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
12/17/2018 10:00AM - 6:00PM Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training