Search Training
X

Cisco® Troubleshooting Cisco® IP Telephony and Video v1.0 (CTCOLLAB)

Course Overview

Troubleshooting Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Who Should Attend

The primary target audiences for the course are: Network administrators and network engineers CCNP Collaboration candidates Secondary audiences are: Systems engineers

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives: Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments Troubleshoot issues that relate to Cisco Unified Communications Manager Troubleshoot issues that relate to Cisco VCS Troubleshoot call setup issues Troubleshoot ILS and GDPR issues Troubleshoot Cisco Unified Communications Manager mobility features Troubleshoot issues that relate to Cisco TelePresence Management Suite Troubleshoot media resource and voice quality issues

Course Outline

1 - Introduction to Troubleshooting Cisco Collaboration Systems Solutions

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

2 - Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

3 - Cisco VCS Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

4 - Call Setup Issues

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

5 - ILS and GDPR Issues

  • Troubleshooting ILS and GDPR

6 - Cisco Unified Communications Manager Mobility Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

7 - Cisco TelePresence Management Suite Issues

  • Troubleshooting Cisco TMS Issues

8 - Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues

Enroll Today

This is a 5-day class

Price: $4,295.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
09/24/2018 10:00AM - 6:00PM Online LIVE OLL
11/12/2018 10:00AM - 6:00PM Online LIVE OLL
01/14/2019 10:00AM - 6:00PM Online LIVE OLL
03/11/2019 10:00AM - 6:00PM Online LIVE OLL
05/06/2019 10:00AM - 6:00PM Online LIVE OLL
07/22/2019 10:00AM - 6:00PM Online LIVE OLL
09/16/2019 10:00AM - 6:00PM Online LIVE OLL
11/04/2019 10:00AM - 7:00PM Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training