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6293 Troubleshooting and Supporting Windows 7 in the Enterprise

Course Overview

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.

Suggested Prerequisites

Course Outline

1 - Implementing a Troubleshooting Methodology

  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps

2 - Troubleshooting Startup Issues

  • Overview of the Windows 7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Lab : Troubleshooting Startup Issues

3 - Using Group Policy to Centralize Configuration

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Lab : Using Group Policy to Centralize Configuration

4 - Troubleshooting Hardware Device, Device Driver, and Performance Issues

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability and Performance
  • Configuring Performance Options in Windows 7
  • Troubleshooting Device Driver Failures
  • Lab A: Resolving Hardware Device and Device Driver Issues
  • Lab B: Troubleshooting Performance-Related Issues

5 - Troubleshooting Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Lab : Troubleshooting Network Connectivity Issues

6 - Troubleshooting Remote Connectivity Issues

  • Troubleshooting VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshooting User Issues by Using Remote Assistance
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues
  • Lab : Resolving Remote Connectivity Issues

7 - Troubleshooting Logon and Resource Access Issues

  • Troubleshooting User Logon Issues
  • Troubleshooting User Profile Issues
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues
  • Lab : Troubleshooting Logon and Resource Access Issues

8 - Troubleshooting Security Issues

  • Recovering Files Encrypted by EFS
  • Recovering BitLocker-Protected Drives
  • Troubleshooting Internet Explorer and Content Access Issues
  • Lab : Troubleshooting Security Issues

9 - Troubleshooting Operating System and Application Issues

  • Troubleshooting Application Installation Issues
  • Troubleshooting Application Operations Issues
  • Applying Application and Windows Updates
  • Lab : Troubleshooting Operating System and Application Issues

Enroll Today

This is a 3-day class

Price: $1,785.00
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