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MB-200 Dynamics 365 Customer Engagement Core

Course Overview

This four-MOC packaged set aligned to Microsoft 365 Exam: Dynamics 365 Customer Engagement Core contains courseware that helps prepare students for Exams MB-200. Passing this exam is required to earn the Microsoft 365 certification.

Who Should Attend

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Course Objectives

Please refer to Overview.

Course Outline

1 - PLATFORM OVERVIEW

  • Overview
  • Configure Power Platform environments
  • Creating applications
  • Discovery and planning

2 - DATA MODELING

  • Data model fundamentals
  • Relationships
  • Other entity options
  • Other field options
  • Internationalizing

3 - MODEL DRIVEN APPS

  • Configure model-driven apps
  • Configure model-driven forms
  • Configure views
  • Configure model-driven charts
  • Configure model-driven dashboards
  • Configure reports

4 - CANVAS APPS

  • Application fundamentals
  • Working with data and services
  • Customizing the user experience
  • Integration with model-driven apps

5 - SECURITY

  • Security overview
  • Business units
  • Manage security roles
  • Manage teams
  • Configure hierarchy security

6 - PLATFORM AUTOMATION OVERVIEW

  • Platform automation overview

7 - BUSINESS RULES

  • Introduction to business rules
  • Additional business rule details

8 - WORKFLOWS

  • Introduction to workflows
  • Building workflows
  • Advanced workflow

9 - MICROSOFT FLOWS

  • Introduction to Microsoft Flow
  • Other flow concepts
  • Working with CDS
  • Building approval flows
  • Starting from apps
  • Flow deployment considerations

10 - BUSINESS PROCESS FLOWS

  • Introduction to business process flows
  • Configure business process flows
  • Additional business process flows details

11 - INTRODUCTION TO INTEGRATIONS

  • Overview of common scenarios
  • Email integration
  • Outlook integration

12 - INTEGRATION WITH OFFICE

  • Templates
  • SharePoint
  • Microsoft Teams
  • Additional Integrations

13 - MANAGING DATA

  • Managing data overview
  • Duplicate detection
  • Importing data
  • Exporting data
  • Bulk delete

14 - MANAGE INSTANCES AND APPLICATIONS

  • Overview
  • Manage applications

15 - MANAGE SOLUTIONS

  • Solution concepts
  • Planning and creating solutions
  • Working with solution components
  • Distributing solutions
  • Working with managed solutions

16 - ADDITIONAL DEPLOYMENT CONSIDERATIONS

  • Configure
  • Mobile configuration settings
  • Mobile configuration

17 - DOCUMENTATION AND TESTING

  • Creating test plans
  • User interface testing
  • Performance optimization and tuning
  • Documentation
  • Engage with the customer

Enroll Today

This is a 5-day class

Price: $2,975.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
12/09/2019 9:00AM - 5:00PM Online LIVE OLL
02/10/2020 9:00AM - 5:00PM Online LIVE OLL
04/13/2020 9:00AM - 5:00PM Online LIVE OLL
06/08/2020 9:00AM - 5:00PM Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training