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ITIL® 4 Foundation

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

NOTE: Enrollment into ITIL 4 Foundation includes a free exam voucher and the Official Manuscript eBook for ITIL 4 Foundation upon request. New Horizons is the only training provider to include the Official Manuscript eBook for ITIL 4 Foundation along with the course. The manuscript provides invaluable reference material for your ITIL 4 implementation.

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objectives

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

Course Outline

1 - ITIL 4 OVERVIEW

  • Introduction to ITIL
  • Key Concepts of ITIL

2 - The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

3 - The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

4 - THE ITIL SERVICE VALUE SYSTEM (SVS)

  • Governance
  • The Service Value Chain
  • Continual Improvement

5 - Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

6 - Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Enroll Today

This is a 2-day class

Price: $1,695.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

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Cart When Time   Where How
01/23/2020 9:00AM - 5:00PM GTR Online LIVE OLL
01/23/2020 9:00AM - 5:00PM GTR Detroit (Livonia), MI ILT
01/27/2020 9:00AM - 5:00PM GTR Online LIVE OLL
01/29/2020 9:00AM - 5:00PM GTR Online LIVE OLL
02/03/2020 9:00AM - 5:00PM GTR Online LIVE OLL
02/05/2020 9:00AM - 5:00PM GTR Online LIVE OLL
02/10/2020 9:00AM - 5:00PM GTR Online LIVE OLL
02/12/2020 9:00AM - 5:00PM GTR Online LIVE OLL
02/17/2020 9:00AM - 5:00PM GTR Online LIVE OLL
02/19/2020 9:00AM - 5:00PM GTR Online LIVE OLL
02/24/2020 9:00AM - 5:00PM GTR Online LIVE OLL
02/27/2020 9:00AM - 5:00PM GTR Online LIVE OLL
03/02/2020 9:00AM - 4:00PM GTR Online LIVE OLL
03/04/2020 11:00AM - 7:00PM GTR Online LIVE OLL
03/09/2020 9:00AM - 5:00PM GTR Online LIVE OLL
03/11/2020 9:00AM - 5:00PM GTR Online LIVE OLL
03/16/2020 9:00AM - 5:00PM GTR Online LIVE OLL
03/18/2020 9:00AM - 5:00PM GTR Online LIVE OLL
03/23/2020 9:00AM - 5:00PM GTR Online LIVE OLL
03/25/2020 9:00AM - 5:00PM GTR Online LIVE OLL
03/30/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/01/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/06/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/06/2020 11:00AM - 7:00PM GTR Online LIVE OLL
04/13/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/15/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/20/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/22/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/27/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/27/2020 11:00AM - 7:00PM GTR Online LIVE OLL
04/29/2020 9:00AM - 5:00PM GTR Online LIVE OLL
05/04/2020 9:00AM - 5:00PM GTR Online LIVE OLL
05/06/2020 9:00AM - 5:00PM GTR Online LIVE OLL
05/11/2020 9:00AM - 5:00PM GTR Online LIVE OLL
05/13/2020 9:00AM - 5:00PM GTR Online LIVE OLL
05/18/2020 11:00AM - 7:00PM GTR Online LIVE OLL
05/21/2020 9:00AM - 5:00PM GTR Online LIVE OLL
05/26/2020 9:00AM - 5:00PM GTR Online LIVE OLL
05/28/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/01/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/01/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/03/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/08/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/10/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/15/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/15/2020 11:00AM - 7:00PM GTR Online LIVE OLL
06/22/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/24/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/29/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/01/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/06/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/08/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/13/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/13/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/15/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/20/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/22/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/27/2020 9:00AM - 5:00PM GTR Online LIVE OLL
07/29/2020 9:00AM - 5:00PM GTR Online LIVE OLL
08/24/2020 9:00AM - 5:00PM GTR Online LIVE OLL
09/21/2020 9:00AM - 5:00PM GTR Online LIVE OLL
11/23/2020 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training