Understanding the ITIL Lifecycles

Course Overview

This Tech Focus provides a high-level overview of IT Service Management and IT Service Management Best Practices based on ITIL® version 3 (v3). Participants will gain a high level understanding of the main principles, core elements and benefits of the Service Lifecycle approach.

Who Should Attend

Service Desk/Help Desk staff; IT managers and IT staff

Course Objectives

Please refer to our Course Overview section

Course Outline

1 - Course Introduction

2 - Introduction to ITIL

  • ITIL basics
  • The Service lifecycle

3 - Service Strategy

  • Basic Concepts of the Service Strategy Phase

4 - Service Design

  • Basic Concepts of Service Design

5 - Service Transition

  • Basic Concepts of Service Transition

6 - Service Operation

  • Basic Concepts of Service Operation

7 - Continual Service Improvement

  • Purpose, Objectives, and Scope of CSI

8 - Next steps

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This is a half-day class

Price: $295.00
Payment Options

ILT Instructor‑Led Training


GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

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