Understanding the ITIL Lifecycles
This Tech Focus provides a high-level overview of IT Service Management and IT Service Management Best Practices based on ITIL® version 3 (v3). Participants will gain a high level understanding of the main principles, core elements and benefits of the Service Lifecycle approach.
Who Should Attend
Service Desk/Help Desk staff; IT managers and IT staff
Please refer to our Course Overview section
2 - Introduction to ITIL
- ITIL basics
- The Service lifecycle
3 - Service Strategy
- Basic Concepts of the Service Strategy Phase
4 - Service Design
- Basic Concepts of Service Design
5 - Service Transition
- Basic Concepts of Service Transition
6 - Service Operation
- Basic Concepts of Service Operation
7 - Continual Service Improvement
- Purpose, Objectives, and Scope of CSI
This is a half-day class
GTR Guaranteed to Run
Class times are listed Eastern time. This class is available for Private Group Training
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Class dates not listed.
contact us for available
dates and times.