Developing Successful Interpersonal Skills
In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. This course will prepare you for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. Download the Course Outline and Information on Post-Class Content.
Who Should Attend
Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills.
Recognize the difference between hearing and listening. Enhance interpersonal relationships through the use of verbal and non-verbal communication. Apply techniques to move towards high quality conversation. Create a positive impression through a powerful introduction. Influence others through sharing perspectives and opinions constructively. Use logic and emotion to persuade and collaborate. Identify ways of sharing thoughts and opinions constructively. Prepare for and conduct simple negotiations.
1 - The Importance of Interpersonal Skills
2 - Verbal Communication Techniques
- Hearing versus Actively Listening
- Connecting with Powerful Communication
3 - Non-Verbal Communication
- Understanding the Elements of Vocal Delivery
- Interpreting and Applying Body Language
- Building Self-Awareness
4 - Creating a Powerful First Impression
- Creating a Powerful Introduction
- Cultivating Your Impact
5 - The Art of Conversation
- Mastering the 4 Levels of a Conversation
- Moving a Conversation Along
- Applying Tools for Deepening Conversation
6 - Influence and Persuasion
- Influencing Others
- Seeing the Other Side
- Building Bridges
- Extending Your Influence
7 - Interacting Positively
- Applying Logic and Owning Emotions
- Disagreeing Constructively
- Bringing People to Your Side
- Building Consensus
8 - Negotiation Basics
- Planning for Negotiation
- Managing the 4 Stages of Negotiation
- Arriving at an Agreement
This is a 3-day class
GTR Guaranteed to Run
Class times are listed Eastern time. This class is available for Private Group Training
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