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10 Soft Skills You Need

Course Overview

In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.

Who Should Attend

This course is intended for individuals who want to develop a core set of soft skill.

Course Objectives

Upon successful completion of this course, students will be able to better interact and communicate in the workplace.

Course Outline

1 - GETTING STARTED

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

2 - WHAT ARE SOFT SKILLS?

  • Definition of Soft Skills
  • Empathy and the Emotional Intelligence Quotient
  • Professionalism
  • Learned vs. Inborn Traits

3 - SOFT SKILL 1: COMMUNICATION

  • Ways We Communicate
  • Improving Non-Verbal Communication
  • Listening
  • Openness and Honesty

4 - SOFT SKILL 2: TEAMWORK

  • Identifying Capabilities
  • Get Into Your Role
  • Learn the Whole Process
  • The Power of Flow

5 - SOFT SKILL 3: PROBLEM SOLVING

  • Define the Problem
  • Generate Alternative Solutions
  • Evaluate the Plans
  • Implementation and Re-evaluation

6 - SOFT SKILL 4: TIME MANAGEMENT

  • The Art of Scheduling
  • Prioritizing
  • Managing Distractions
  • The Multitasking Myth

7 - SOFT SKILL 5 AND 6: ATTITUDE AND WORK ETHIC

  • What Are You Working For?
  • Caring for Others vs. Self
  • Building Trust
  • Work Is Its Own Reward

8 - SOFT SKILL 7: ADAPTABILITY/FLEXIBILITY

  • Getting over the Good Old Days Syndrome
  • Changing to Manage Process
  • Changing to Manage People
  • Showing You're Worth Your Weight in Adaptability

9 - SOFT SKILL 8: SELF-CONFIDENCE

  • Confident Traits
  • Self-Questionnaire
  • Surefire Confidence Building Tactics
  • Build Up Others

10 - SOFT SKILL 9: ABILITY TO LEARN FROM CRITICISM

  • Wow, You Mean I'm Not Perfect?
  • Listen With An Open Mind
  • Analyze and Learn
  • Clear the Air and Don't Hold Any Grudges

11 - SOFT SKILL 10: NETWORKING

  • Redefining Need
  • Identifying Others' Interests
  • Reaching Out
  • When to Back Off

12 - WRAPPING UP

  • Words From The Wise
  • Review Of The Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion Of Action Plans And Evaluations

Enroll Today

This is a 1-day class

Price: $395.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
09/23/2019 9:00AM - 5:00PM GTR Online LIVE OLL
12/16/2019 9:00AM - 5:00PM GTR Online LIVE OLL
02/21/2020 9:00AM - 5:00PM GTR Online LIVE OLL
04/15/2020 9:00AM - 5:00PM GTR Online LIVE OLL
06/17/2020 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training