IT Management and Leadership Professional (ITMLP©) Certification

Course Overview

The IT Management & Leadership Professional Bootcamp (ITMLP©) is the first step for full IT Executive Certification (ITMLE©) and 100% applicable to it. This Bootcamp covers IT topics vital to success for new/would-be IT managers. NOTE: The course fee includes the cost of the ITMLP© certification exam.

Who Should Attend

New, soon-to-be or future IT managers & those working toward their ITMLE© Certification

Course Objectives

Developed by an experienced CIO, and then vetted by a board of senior IT industry executives, the ITMLP© shows that those who successfully complete the ITMLP© Final Exam bring credible and validated industry knowledge to the organizations they serve.

Course Outline

1 - Conflict Resolution

  • Conflict Strategies
  • Quick Conflict Resolution Tips
  • Conflict Resolution Process

2 - Creating Innovative Solutions

  • Thoughts on Innovation
  • The Innovation Process
  • Root Cause Analysis Tools
  • Brainstorming Tools
  • Selection and Prioritization Tools

3 - Dealing with Difficult Techies

  • Types of difficult techie
  • Difficult employee conversations
  • Constructive feedback
  • Question Restatement and Responses

4 - Great Internal Client Service

  • User Experience
  • Internal Client Service Concepts
  • Managing Client Satisfaction
  • Managing Client Expectations
  • Measurement and Prioritization

5 - IT Funding and Cost Center Management

  • Components of your budget
  • IT funding and allocations
  • Annual budget process
  • IT budget issues and tips

6 - Leading Through Influence

  • Barriers to Influence
  • Influence Power Rating
  • Cialdini’s Six Principles of Influence
  • Cohen-Bradford Influence Currencies

7 - Managing Virtual Teams

  • Stakeholder oversight
  • Team leadership and interaction
  • Business process & CSF’s
  • Cultural intelligence

8 - Methodology and Key Process Overview

  • Waterfall, Agile, RUP, scrum, XP, and more
  • Source code control, bug tracking
  • Multiple programmer complexities
  • Developer/tester coordination

9 - Vendor Management

  • Providers and strategic partners
  • Considerations when selecting a vendor
  • Vendor management life cycle
  • Vendor oversight
  • Outsourcing and cloud considerations

10 - Workforce and Salary Planning

  • Project/Production Team Mathematics
  • Salaries and Career Tracks
  • Salary Planning Mathematics

Enroll Today

This is a 3-day class

Price: $1,995.00
Payment Options

ILT Instructor‑Led Training


GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
07/21/2020 9:00AM - 5:00PM GTR Online LIVE OLL
10/27/2020 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training