ITIL® is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business plan.
The ITIL Foundations course, which was designed for those looking to begin or accelerate a career in IT Service Management (ITSM), introduces students to the key elements, concepts, and terminology used in the ITILService Lifecycle. One of the primary goals of this course, obviously, is to prepare students for the ITIL Foundations certification exam. Still, many are often left wondering about next steps.