COBIT (Control Objectives for Information and Related Technology) and ITIL (Information Technology Infrastructure Library) have been used by information technology professionals in the IT service management (ITSM) space for many years. Used together, COBIT and ITIL provide guidance for the governance and management of IT-related services by enterprises, whether those services are provided in-house or obtained from third parties such as service providers or business partners.

ITIL could be seen as the way to manage the IT services across their lifecycle, while COBIT is about how to Govern the Enterpise IT in order to generate the maximum creation of value by the business, enabled by IT investments, while optimizing the risks and the resources. COBIT 5 describes the principles and enablers that support an enterprise in meeting stakeholder needs, specifically those related to the use of IT assets and resources across the whole enterprise. ITIL describes in more detail those parts of enterprise IT that are the service management enablers (process activities, organizational structures, etc.).

Generally speakingCOBIT is broader than ITIL in its scope of coverage.

COBIT is based on five principles:

1. Meeting Stakeholder Needs
2. Covering the Enterprise End-to-End
3. Applying a Single, Integrated Framework
4. Enabling a Holistic Approach
5. Separating Governance from Management

And seven enablers:

1. Principles, Policies and Frameworks
2. Processes
3. Organizational Structures
4. Culture, Ethics and Behavior
5. Information
6. Services, Infrastructure and Applications
7. People, Skills and Competencies

ITIL focuses on ITSM and provides much more in-depth guidance in this area. 

There are five stages in the ITIL Service Lifecycle:

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement

The distinction between the two is sometimes described as “COBIT provides the ‘why’; ITIL provides the ‘how.’” While catchy, that view is simplistic and seems to force a false “one or the other” choice.

It is more accurate to state that enterprises and IT professionals who need to address business needs in the ITSM area would be well served to consider using both COBIT and ITIL guidance. Leveraging the strengths of both frameworks, and adapting them for their use as appropriate, will aid in solving business problems and supporting business goals achievement.

COBIT® is a trademark of ISACA® registered in the United States and other countries.

Source: ISACA

At New Horizons, we’re talking about workplace trends everyday—and not just with a variety of clients, but with leading vendors—about industry trends and real-life challenges. New Horizons is positioned to help businesses like yours leverage our knowledge experts to discuss strategies, implementation and troubleshooting.

New Horizons can help you raise the bar on Service Management and ensure that you plan, deliver, operate, and control your IT services better than ever before. Click here if you would like to learn about our available Service Management training.

Also, if you found this article interesting, helpful or useful, please use the ‘Social Share’ buttons below and spread the word across your networks.

Rate this article:
No rating

NH Learning SolutionsDebra Novara

Other posts by NH Learning Solutions

Contact author
Please login or register to post comments.

Theme picker

Contact author


Blog Search