Increasing the dependability of your services will transform your organization and allow those services to fade into the background; allowing your customers to assume that your services are always available. Efficient and reliable Service Management not only means that your services will work more often, but also that you are able to respond more quickly when they don't.
New Horizons can help you raise the bar on Service Management and ensure that you plan, deliver, operate, and control your IT services better than ever before. Service Management training will give your organization the skills needed to effectively respond to rapid change, while saving your company time and money.
Control Objectives for Information and Related Technology (COBIT) is a framework created by ISACA for information technology (IT) management and IT governance. It is a supporting toolset that allows managers to bridge the gap between control requirements, technical issues and business risks.
COBIT 5 Foundations
ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to your business plan.
ITIL® Foundation (2011 Edition)
ITIL® Intermediate Capabilities: Operational Support & Analysis (2011 Edition)
ITIL® Intermediate Capabilities: Planning, Protection, & Optimization (2011 Edition)
ITIL® Intermediate Capabilities: Release, Control & Validation (2011 Edition)
ITIL® Intermediate Capabilities: Service Offerings & Agreements (2011 Edition)
ITIL® Intermediate Lifecycle: Continual Service Improvement (2011 Edition)
ITIL® Intermediate Lifecycle: Service Design (2011 Edition)
ITIL® Intermediate Lifecycle: Service Operations (2011 Edition)
ITIL® Intermediate Lifecycle: Service Offerings & Agreements (2011 Edition)
ITIL® Intermediate Lifecycle: Service Strategy (2011 Edition)
ITIL® Intermediate Lifecycle: Service Transition (2011 Edition)
ITIL® Expert: Managing Across the Lifecycle (MALC) (2011 Edition)
ITIL® Practitioner Certification (2016 Edition)
The implementation (or transition), to a DevOps development process (the integration of both development,
operational teams and processes), has proven itself as an enabler to reducing time to release, improved
automation of repetitive processes and a key component of agile development and release. Along with the development solutions and processes, IT Service Management (ITSM) plays a key role in
supporting DevOps practices and objectives such as incident management, deployment and application
performance management to name but a few.
DevOps Continuous Delivery Architect (CDA)
DevOps Leader (DOL)
DevOps Test Engineer (DTE)
Service Integration & Management
The Service Integration and Management (SIAM) method optimizes an organization' service delivery by addressing the fragmentation that results from outsourcing IT services to multiple suppliers. SIAM certified professionals are recognized for their ability to help an organization integrate all its service providers into a single, unified eco-system.
Service Integration and Management (SIAM) Foundation Training