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Microsoft Dynamics CRM Training from New Horizons

Microsoft Dynamics CRM makes life easier for businesses online, but behind the scenes, this powerful software requires people who know how to unlock its potential. With Microsoft Dynamics training courses from New Horizons, you can learn how to put this platform to use. 

Business Benefits of Microsoft Certification

A Powerful Platform

Microsoft Dynamics CRM is investing in capabilities that deliver modern, familiar and compelling user experiences. Its key focus is user adoption: building applications and experiences where users recognize value, opportunity and insight immediately – either on the road or in the office.

Microsoft Dynamics CRM is focused on delivering a business application that delights users through experiences that are modern, seamless, and device optimized.

Complete Dynamics CRM Training

When you go through Microsoft Dynamics CRM online training with New Horizons, you will receive complete instruction that will provide you with a strong foundation of skills that you can put to use for your business . Among the areas you will receive instruction in are installation and deployment of Microsoft Dynamics CRM, customer service in the platform, customization and configuration, and sales management within the Microsoft Dynamics CRM software.

Microsoft Business Applications Certifications

The Business Applications competency recognizes those who demonstrate expertise in specific aspects of Microsoft Dynamics technologies.

Microsoft Certified Solutions Associate (MCSA): Microsoft Dynamics 365

This certification demonstrates your expertise at implementing Universal Windows Platform apps that offer a compelling user experience across a wide range of Windows devices.

Earning an MCSA: Microsoft Dynamics 365 provides the foundation for a position as a Dynamics 365 developer, implementation consultant, technical support engineer, or system administrator and is the first step on your path to becoming a Business Applications Microsoft Certified Solutions Expert (MCSE).

Course: 81071 Deployment for Customer Engagement in Microsoft Dynamics 365
Exam: MB2-715 Microsoft Dynamics 365 Customer Engagement Online Deployment
Course: 81071 Deployment for Customer Engagement in Microsoft Dynamics 365
Exam: MB2-716 Microsoft Dynamics 365 Customization and Configuration

Microsoft Certified Solutions Associate (MCSA): Microsoft Dynamics 365 for Operations

This certification demonstrates your expertise in Microsoft Dynamics 365 technologies to implement the basic technical and development tasks required to customize Microsoft Dynamics 365 for Operations. This audience typically includes technical consultants, programmers, and IT personnel.

Earning an MCSA: Microsoft Dynamics 365 for Operations provides the foundation for a position as a Dynamics 365 developer, solution architect, or implementer and is the first step on your path to becoming a Business Applications Microsoft Certified Solutions Expert (MCSE).

Course: 20764 Administering a SQL Database Infrastructure
Exam: 70-764 Administering a Microsoft SQL Database Infrastructure
Course: 20765 Provisioning SQL Databases
Exam: 70-765 Provisioning SQL Databases
Course: N/A
Exam: MB6-894 Development, Extensions and Deployment for Microsoft Dynamics 365 for Finance and Operations

Microsoft Certified Solutions Expert (MCSE): Business Applications

This certification validates that you have the expertise to work with and manage Microsoft Dynamics 365 technologies. You'll start with a foundation in Microsoft Dynamics 365 and demonstrate additional expertise in one or more business specific areas. Earning an MCSE: Business Applications provides the foundation for a position as a Dynamics 365 developer, implementation consultant, technical support engineer, or system administrator.


Once you obtain an associated Microsoft Certified Solutions Associate (MSCA), pass any ONE of the following elective exams to earn an MCSE: Business Applications :

  • MB2-717 Microsoft Dynamics 365 for Sales
  • MB2-718 Microsoft Dynamics 365 for Customer Service
  • MB6-895 Financial Management in Microsoft Dynamics 365 for Finance and Operations
  • MB6-896 Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations
  • MB6-897 Microsoft Dynamics 365 for Retail
  • MB2-877 Microsoft Dynamics 365 for Field Service

Note that Microsoft will change the required elective exams every calendar year.

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