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Cisco® Unified Contact Center Enterprise Administration v11.5 (UCCE-A)

Course Overview

Helps prepare learners to administer the Cisco Unified CCE v11.5 solution.

Who Should Attend

The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. System and technical support engineers. Day 1 and Day 2 support personnel. Administrative and reporting personnel.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives: Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center.

Course Outline

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This is a 5-day class

Price: $4,395.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
07/09/2018 10:00AM - 6:00PM GTR Online LIVE OLL
07/23/2018 12:00PM - 8:00PM Online LIVE OLL
08/06/2018 10:00AM - 6:00PM Online LIVE OLL
08/20/2018 9:00AM - 5:00PM Online LIVE OLL
09/10/2018 10:00AM - 6:00PM Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training