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Mastering Positive Assertiveness

Course Overview

Ensuring that you are heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and emphatic, while maintaining positive work relationships. In this course, you will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

Who Should Attend

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment.

Course Objectives

Develop the necessary skills to communicate with confidence. Apply communication styles that maximize benefits. Augment your listening and hearing skills to increase engagement. Utilize that art of asking questions to elicit more from others. Leverage your body language for full communication. Make the best first impressions by looking, sounding and being confident.

Course Outline

1 - What is Assertiveness?

  • Differentiating Self-confidence from Assertiveness
  • Understanding the Four Styles of Communication
  • What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness

2 - Dimensions of Communication

  • Differentiating Listening from Hearing
  • Developing Emphatic Listening Skills
  • Utilizing Question Types – Open, Clarifying, and Closed
  • Converting Negative Thinking into Positive Thinking

3 - Body Language Says It All

  • Managing Your Appearance
  • Understanding Non-verbal Communication
  • Making the Right First Impression
  • Speaking with Confidence
  • Relaxing and Reducing Anxiety

4 - Dealing with Difficult Situations

  • Dealing with Difficult People
  • Building Rapport and Trust
  • Appreciating the Different Ways that People Send and Receive Information
  • Breaking Down Barriers and Building Consensus
  • Applying PEGASUS
  • Utilizing a Tactical Approach
  • Choosing the Proper Form of Communication

Enroll Today

This is a 2-day class

Price: $1,500.00
Payment Options

ILT Instructor‑Led Training


GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
05/07/2018 9:00AM - 5:00PM Online LIVE OLL
10/08/2018 9:00AM - 5:00PM Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training