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Developing Successful Interpersonal Skills

Course Overview

In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. This course will prepare you for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients.

Who Should Attend

Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills.

Course Objectives

Recognize the difference between hearing and listening. Enhance interpersonal relationships through the use of verbal and non-verbal communication. Apply techniques to move towards high quality conversation. Create a positive impression through a powerful introduction. Influence others through sharing perspectives and opinions constructively. Use logic and emotion to persuade and collaborate. Identify ways of sharing thoughts and opinions constructively. Prepare for and conduct simple negotiations.

Course Outline

1 - The Importance of Interpersonal Skills

2 - Verbal Communication Techniques

  • Hearing versus Actively Listening
  • Connecting with Powerful Communication

3 - Non-Verbal Communication

  • Understanding the Elements of Vocal Delivery
  • Interpreting and Applying Body Language
  • Building Self-Awareness

4 - Creating a Powerful First Impression

  • Creating a Powerful Introduction
  • Cultivating Your Impact

5 - The Art of Conversation

  • Mastering the 4 Levels of a Conversation
  • Moving a Conversation Along
  • Applying Tools for Deepening Conversation

6 - Influence and Persuasion

  • Influencing Others
  • Seeing the Other Side
  • Building Bridges
  • Extending Your Influence

7 - Interacting Positively

  • Applying Logic and Owning Emotions
  • Disagreeing Constructively
  • Bringing People to Your Side
  • Building Consensus

8 - Negotiation Basics

  • Planning for Negotiation
  • Managing the 4 Stages of Negotiation
  • Arriving at an Agreement

Enroll Today

This is a 3-day class

Price: $2,250.00
Payment Options

ILT Instructor‑Led Training


GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
06/13/2018 9:00AM - 5:00PM GTR Online LIVE OLL
09/12/2018 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training