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El Capitan 101: OS X Support Essentials 10.11

Course Overview

El Capitan 101 OS X Support Essentials 10.11 is a three-day Apple Authorized course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.

Who Should Attend

Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations. Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

Course Objectives

  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

    Course Outline

    1 - Installation and Configuration

    • Install OS X El Capitan
    • Setup and Configuration
    • OS X Recovery
    • OS X Software Updates

    2 - User Accounts

    • User Accounts
    • User Home Folders
    • System Security
    • Keychain Management

    3 - File Systems

    • File Systems and Storage
    • FileVault
    • Permissions and Sharing
    • File System Troubleshooting

    4 - Data Management

    • Hidden Items, Shortcuts, and File Archives
    • System resources
    • Metadata and Spotlight
    • Time Machine

    5 - Applications and Processes

    • Application Installation
    • Document Management
    • Application Management and Troubleshooting

    6 - Network Configuration

    • Network Essentials
    • Advanced Network Configuration
    • Network Troubleshooting

    7 - Network Services

    • Network Services
    • Host Sharing and Personal Firewall

    8 - System Management

    • Peripherals and Drivers
    • Print and Scan
    • System Troubleshooting

  • Enroll Today

    This is a 3-day class

    Price: $1,895.00
    Payment Options

    ILT Instructor‑Led Training

    OLL Online LIVE

    GTR  Guaranteed to Run

    Class times are listed Eastern time. This class is available for Private Group Training

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