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ITIL® Intermediate Capabilities: Release, Control & Validation (2011 Edition)

Course Overview

ITIL Service Capability Modules focus on a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. The modular approach of the Intermediate Level modules allows candidates to develop an ITIL specialism. The Release, Control & Validation module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes. The ITIL Intermediate certificate in Release, Control & Validation (RCV) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Release, Control & Validation processes, aligned to the current version, ITIL: 2011.

Who Should Attend

Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The Release, Control & Validation Qualification would suit candidates working in the following IT professions or areas: • General IT Management • Release Manager • Security Administrator or Manager • IT Operations Manager • Database Administrator • Knowledge Manager • Applications Manager • Test Manager • The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Course Objectives

The purpose of the ITIL Intermediate certificate in Release, Control & Validation is to certify that the delegate has gained a thorough and detailed knowledge of the RCV processes, the structure and advanced concepts, and has comprehended the essential principles of ITIL based RCV practices for Service Management. When the delegate has completed this course, they should be confident in their ability to approach core RCV activities, such as: • Mastering the key ITIL processes needed to smoothly transition additions and changes into your production environment • Improve the success rate and throughput of changes by mandating fit-for-purpose review and approvals • Ensure Change Management is responsive to business requirements without being bureaucratic • Increase the volume of changes without increasing business risk using an improved Change and Release model • Improve your organisations IT management experience by having advance knowledge of planned changes • Manage risks effectively through the use of an effective change model and a functioning CMDB • Reduce the risk of service changes by establishing detailed production assurance requirements • Integrate IT project management and Application Development with Release and Change Management

Suggested Prerequisites

Course Outline

1 - Course Introduction

2 - RCV Introduction

3 - Transition Planning and Support

  • Roles and Responsibilities
  • Process Activities

4 - Change Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

5 - Managing Organizational Change

6 - Service Asset and Configuration Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

7 - Release and Deployment Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

8 - Service Validation and Testing

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

9 - Change Evaluation

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

10 - Knowledge Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

11 - Request Fulfillment

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

12 - The Role of the RCV Processes in Service Operation

13 - Technology Implementation and Considerations

14 - Service Transition Challenges, Critical Success Factors and Risks

Enroll Today

This is a 5-day class

Price: $3,095.00
Payment Options

ILT Instructor‑Led Training

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