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ITIL® Intermediate Capabilities: Planning, Protection, & Optimization (2011 Edition)

Course Overview

ITIL Service Capability Modules focus on a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. The modular approach of the Intermediate Level modules allows candidates to develop an ITIL specialism. The Planning, Protection & Optimisation module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes. The ITIL Intermediate certificate in Planning, Protection & Optimisation (PPO) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Planning, Protection & Optimisation processes, aligned to the current version, ITIL: 2011.

Who Should Attend

Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The Planning, Protection & Optimisation Qualification would suit candidates working in the following IT professions or areas: • General IT Management • Capacity Manager • Availability Manager • Change Manager • Security Administrator • Applications Support • IT Operations Manager • Network Control and Operation • Network Support • Business Continuity Manager • Security Manager • Service Portfolio Manager • Supplier Relationship Manager The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Course Objectives

The purpose of the ITIL Intermediate certificate in Planning, Protection & Optimisation is to certify that the delegate has gained a thorough and detailed knowledge of the PPO processes, the structure and advanced concepts, and has comprehended the essential principles of ITIL based PPO practices for Service Management. When the delegate has completed this course, they should be confident in their ability to approach core PPO activities, such as: • Building a tactical Availability and Capacity plan to support IT Strategy and Service Portfolio investment and implementation decisions • Move IT Service Continuity from a sporadic project to an embedded process approach • Integrate Information Security Management into the full Service Lifecycle • Move Risk Management from a reactive audit perspective to a proactive strategic planning process • Use technical capacity and availability data for Service and System planning and reporting

Suggested Prerequisites

Course Outline

1 - Service Management as a practice and how it creates business value

2 - In-depth review of the key processes, and their associated activities and functions

3 - Capacity Management: Ensuring cost justifiable IT capacity always exists and is matched to the needs of the business

4 - Availability Management: Ensuring the level of service availability is matched to, or exceeds, the needs of the business

5 - IT Service Continuity Management: Supporting the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales

6 - Information Security Management: Part of the overall corporate governance framework this process ensures that IT and business security are aligned

7 - Demand Management: Identifying patterns of business activity to enable the appropriate strategy to be implemented

8 - How the Risk Management processes works in the context of these processes

Enroll Today

This is a 5-day class

Price: $3,095.00
Payment Options

ILT Instructor‑Led Training

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Class times are listed Eastern time. This class is available for Private Group Training

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