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ITIL® Intermediate Lifecycle: Service Transition (2011 Edition)

Course Overview

The ITIL Intermediate certificate in Service Transition (ST) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Transition phase of the Service Lifecycle, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Who Should Attend

Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The Service Design Qualification would most likely suit the following candidates: • Chief Information Officers • Chief Technology Officers • General IT Management • Supervisor staff • Team leaders • Designers • Architects • Planners • IT consultants • IT audit managers • IT security managers • IT professionals involved in continual service improvement The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Course Objectives

The purpose of the ITIL Intermediate certificate in Service Transition is to certify that the delegate has gained a thorough and detailed knowledge of transition principles, advanced concepts, and has comprehended the essential management requirements for practices in this phase of the Service Management Lifecycle. When the delegate has completed this course, they should be confident in their ability to approach core transition activities, such as: • Gaining critical knowledge and practical guidance on ensuring that the introduction, deployment, and decommissioning of new or changed services is consistently well managed • Integrate the Software Development Methodology with effective Release and Change Management practices • Reduce the risk of service outages through management assessments and increased accountability • Establish a holistic and responsive testing and validation practice and function in support of quality assurance • Formalise a business focused evaluation process to ensure that both functional and non-functional requirements are met • Identify and implement appropriate levels of control and separation of duties for the service transition to production

Suggested Prerequisites

Course Outline

1 - Course Introduction

2 - Service Transition Introduction

3 - Service Transition Principles

4 - Organizing for Service Transition

5 - Service Transition Technology

6 - Implementing and Improving Service Transition

7 - Transition Planning and Support

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

8 - Change Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

9 - Service Asset and Configuration Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

10 - Release and Deployment Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

11 - Service Validation and Testing

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

12 - Change Evaluation

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

13 - Knowledge Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

14 - Managing People Through Service Transitions

15 - Managing Organizational and Stakeholder Change

16 - Organizational Change Management

  • Methods and Techniques

17 - Service Transition Challenges, Critical Success Factors and Risks

Enroll Today

This is a 4-day class

Price: $2,595.00
Payment Options

ILT Instructor‑Led Training

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