Introduction to Salesforce.com for Service
This course is specifically designed to teach customer service and call center personnel the basics of Salesforce. The instructor will focus on the key features a call center employee can use to immediately become effective with Salesforce.
Who Should Attend
Customer service or call center personnel with little or no experience with Salesforce or those wanting a refresher on how to effectively manage leads and cases within Salesforce.
1 - Introductions/ Login to Training Orgs
2 - Overview of Salesforce for Service
3 - Working with Accounts
4 - Working with Contacts
6 - Working with Solutions
7 - Creating List Views & Reports
This is a 1-day class
GTR Guaranteed to Run
Class times are listed Eastern time. This class is available for Private Group Training
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