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Interpersonal Skills

Course Overview

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Course Outline

1 - Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

2 - Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

3 - Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

4 - Making Small Talk and Moving Beyond

  • The Four Levels of Conversation

5 - Moving the Conversation Along

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness

6 - Remembering Names

  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name

7 - Influencing Skills

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up

8 - Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together

9 - Sharing Your Opinion

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus

10 - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

11 - Making An Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive

12 - Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Enroll Today

This is a 1-day class

Price: $395.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
12/17/2018 9:00AM - 5:00PM GTR Online LIVE OLL
01/09/2019 9:00AM - 5:00PM GTR Online LIVE OLL
02/04/2019 9:00AM - 5:00PM GTR Online LIVE OLL
03/07/2019 9:00AM - 5:00PM GTR Online LIVE OLL
04/04/2019 9:00AM - 5:00PM GTR Online LIVE OLL
05/07/2019 9:00AM - 5:00PM GTR Online LIVE OLL
06/11/2019 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training