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ITIL® 2011 Awareness

Course Overview

The ITIL® Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL®. Participants will learn the principles, core elements and benefits of the Service Lifecycle approach.

Who Should Attend

This course is recommended for IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Course Objectives

At the end of this course, you will: Gain a basic understanding of the main processes, relationships, benefits and challenges of ITIL® Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL® Understand how these processes contribute to making an IT organization manageable

Course Outline

1 - COURSE OUTLINE

  • Gain a basic understanding of the main processes, relationships, benefits and challenges of ITIL®
  • Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL®
  • Understand how these processes contribute to making an IT organization manageable

2 - NOTE

  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Enroll Today

This is a 1-day class

Price: $665.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
08/20/2018 9:00AM - 5:00PM GTR Online LIVE OLL
11/05/2018 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training