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iPad Training for Help Desk Professionals

Course Overview

This course introduces the participants to the features and functions of the iPad with the emphasis on how help desk professionals can support iPad device and users.

Course Outline

1 - Introduction to the iPad

  • Navigating the iPad
  • The Home Screen
  • Sleep/Wake Button
  • Screen Orientation
  • Opening and Closing Apps
  • Moving and Deleting Apps
  • Using App folders
  • Multitasking
  • Using Keyboard

2 - iPad Settings and Customization

  • Settings App
  • Changing iPad appearance
  • Customizing Alert Sounds
  • Customizing Notifications
  • Airplane mode

3 - The iPad and iTunes

  • iTunes navigation
  • Creating a user account
  • Syncing with iTunes
  • Managing iTunes
  • Using iCloud

4 - The iTunes Apps Store

  • Searching for Apps
  • Downloading Apps
  • Installing Managed Apps
  • Removing Managed Apps
  • Provisioning Profiles

5 - Connecting the iPad

  • WiFi
  • Internet
  • Bluetooth
  • Email (Exchange Active Sync, Gmail, others)
  • Remote Desktop (RDP)
  • Contacts
  • Calendars
  • Maps
  • Tips and Tricks in Safari (iPad User Guide)

6 - Troubleshooting

  • Forced restart
  • Restoring the iPad
  • Restoring the iPad from a backup

7 - Device Security

  • Screen Lock
  • Screen Lock Password
  • Data Security
  • Network Security
  • Application Security

8 - Organization Security

  • Mobile Device Management
  • Apple Push Notification Service
  • Querying Devices
  • Compliance and Security Profiles
  • Configuration Profiles
  • Remote wipe
  • Remote Lock
  • Clear Password

Enroll Today

This is a 1-day class

Price: $495.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

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