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Cisco® Voice Portal Implementation v8.0 (CVPI)

Course Overview

Students will define the tasks necessary for the Operation, Administration, Maintenance, and Provisioning (OAM&P) of Cisco Unified CVP as it is installed in a Comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Who Should Attend

The following lists the skills and knowledge that learners either should have or will find that they need to fully benefit from this course:

  • Cisco CCNA®
  • Knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course
  • Knowledge and skills equivalent to having attended the Cisco IP Telephony Part 1 (CIPT1) course
  • Experience and knowledge about Cisco Unified CCE

Course Outline

1 - Cisco Unified CVP Technical Overview

  • Exploring Cisco Unified CVP
  • Describing Components and Capabilities
  • Exploring Deployment Models and Call Flows

2 - Cisco Unified CVP Comprehensive

  • Examining Cisco Unified CVP Comprehensive
  • Upgrading, Installing, and Configuring Cisco Unified CVP Software
  • Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP
  • Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP
  • Configuring Cisco Unified Communications Manager for Cisco Unified CVP

3 - Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

  • Introducing Scripting
  • Implementing Cisco Unified ICM Enterprise Scripting Microapplications
  • Configuring Cisco Unified ICM Enterprise Scripting Using Microapplications
  • Enabling Transfers and Reroute on No Answer

4 - Cisco Unified CVP VXML Overview

  • Exploring VXML
  • Installing and Configuring VXML
  • Exploring Courtesy Callback

5 - Events, Log Files, and Reporting

  • Configuring Cisco Unified CVP Reporting
  • Utilizing Events and Log Files

6 - Failover, Diagnostics, and Troubleshooting

  • Designing Failover and High Availability
  • Troubleshooting

Enroll Today

This is a 5-day class

Price: $3,695.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

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