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BA10 - Understanding Root Cause Analysis

Course Overview

In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. NOTE: This course will earn you 14 PDUs.

Who Should Attend

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

Course Objectives

After completing this course, students will know how to:

  • Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
  • Demonstrate how to collect data through interviews and analysis
  • Apply powerful techniques to identify and know the difference between symptoms and root causes
  • Learn to know when to use the appropriate technique in root cause identification
  • Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
  • Develop a process to identify systemic problem areas

    Course Outline

    1 - Introduction and Objectives

    • What is a "Problem?"
    • Why Problems Persist
    • What is A Root Cause?
    • Why Root Causes are important

    2 - How to Organize for an RCA

    • RCA Roles and Responsibilities
    • Assemble your RCA Team
    • Modes of Communication
    • How to Resolve Conflict
    • Case Study Exercise

    3 - Select the Problem to Analyze

    • Define the selection criteria
    • Plan and estimate tasks for the team
    • Finalize the plan and gain agreement among your stakeholders
    • Case Study Exercise

    4 - Define the Problem

    • What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
    • Developing your problem statement
    • Refining the problem specification
    • Case Study Exercise

    5 - Identify the Source of the Problem

    • Discuss when to use the appropriate analysis technique to determine the problem source
    • Case Study Exercise

    6 - Solution Options Analysis and Selecting the Best Fit

    • How to approach different solution options
    • Selecting the appropriate option
    • Hold an Retrospective on your approach
    • Planning the proposal
    • Case Study Exercise

    7 - Putting RCA into practice

    • Create a Root Cause Analysis program within your organization
    • How to develop appropriate recommendations to address root causes at various levels to avoid future incidents

  • Enroll Today

    This is a 2-day class

    Price: $1,395.00
    Payment Options

    ILT Instructor‑Led Training

    OLL Online LIVE

    GTR  Guaranteed to Run

    Class times are listed Eastern time. This class is available for Private Group Training

    To sort by location or date, click the ‘When’ and ‘Where’ column headings.

    Cart When Time   Where How
    09/24/2018 9:00AM - 5:00PM GTR Online LIVE OLL
    12/20/2018 9:00AM - 5:00PM GTR Online LIVE OLL
    03/13/2019 9:00AM - 5:00PM GTR Online LIVE OLL

    Class times are listed Eastern time
    This class is available for Private Group Training