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BA04 - Eliciting and Writing Effective Requirements

Course Overview

You will revisit the foundational concepts of business analysis and discuss the importance of requirements to project success. A deep exploration of requirements and requirements categories is provided. You will learn how to perform a deep exploration of your stakeholders as a starting point to the requirements process. You will be presented with guidance and helpful instruction for planning and preparing for elicitation and documentation. A number of popular and common elicitation techniques are explored. NOTE: This course will earn you 21 PDUs.

Who Should Attend

This course is intended for beginner to intermediate business and requirements analysts who are looking to improve their elicitation and requirements writing and documentation skills. This course is also a great fit for technical writers, product and software testers, project managers, product owners who work closely with business analysts or who perform some for of business analysis themselves.

Course Objectives

- Understand the role of the business analyst and core competencies for performing successfully - Discuss the criticality of business analysis and requirements for successful project outcomes - Understand the main professional associations and standards supporting business analysts in the industry - Discuss the common problems with requirements and explore approaches to address these issues - Explore various methods for understanding and analyzing stakeholders - Discuss and apply good planning practices to requirements elicitation efforts - Obtain knowledge and understanding of over 15 current and commonly applied elicitation techniques - Understand how to progress from elicitation to analysis to documentation - Write well-formed and validated requirements - Gain understanding of the best practices for writing quality requirements - Discuss writing pitfalls, risks that impact requirements, and how to address them - Obtain a clear understanding of the various requirements types and the significance for eliciting each type - Demonstrate your ability to identify stakeholders - Learn the technical writing techniques that apply directly to writing requirements documents

Course Outline

1 - Review of Foundational Concepts

  • Definition of a business analysis
  • Definition of business analyst
  • BA role vs. PM role
  • Business analysis competencies
  • Benefits of business analysis
  • Purpose for having a BA standard
  • IIBA’s BABOK® Guide and PMI’s Practice Guide in Business Analysis
  • Business analysis core concepts

2 - Understanding Requirements

  • Common problems with requirements
  • Understand the problem first
  • Define the business need
  • Situation statements and moving to requirements
  • Understanding requirement types
  • Business requirements
  • Stakeholder/User Requirements
  • Solution Requirements
  • Functional Requirements
  • Non-Functional Requirements
  • Assumptions and Constraints

3 - Discovering Stakeholders

  • Definition of a stakeholder
  • Stakeholder types
  • Identifying stakeholders
  • Performing stakeholder analysis
  • Stakeholders and requirements
  • Tips for identifying stakeholders
  • Grouping stakeholders
  • Creating a RACI model
  • Tips for analyzing stakeholders
  • Documenting results of stakeholder analysis

4 - Preparing for Requirements Elicitation

  • Planning for elicitation
  • Benefits of elicitation planning
  • What do you plan?
  • The elicitation plan
  • Setting objectives for elicitation
  • Determining the scope for elicitation
  • Establishing pre-work
  • Determining the outputs for the session
  • The iterative nature of elicitation
  • Elicitation roles
  • Elicitation planning techniques

5 - Conduct Requirements Elicitation

  • Elicitation skillset
  • Types of elicitation techniques
  • Using active listening in elicitation
  • Techniques for performing elicitation
  • Benchmarking/Market Analysis
  • Brainstorming
  • Business Rules Analysis
  • Collaborative Games
  • Concept Modeling
  • Data Mining
  • Data Modeling
  • Document Analysis
  • Focus Groups
  • Interface Analysis
  • Interviews
  • Observation
  • Process Modeling
  • Prototyping
  • Survey or Questionnaire
  • Workshops

6 - Write Effective Requirements

  • Elicitation and Analysis
  • Requirements related issues
  • Implications of bad requirements
  • Elicitation and documentation
  • Writing skillset
  • Documenting requirements
  • Modeling requirements
  • Defining the project life cycle
  • Impact of project life cycle on documentation
  • Requirements specifications
  • Characteristics of good requirements
  • Guidelines for writing textual requirements
  • Structuring a requirement
  • Writing pitfalls
  • Traceability
  • Requirements attributes
  • Risks associated to requirements

7 - Confirm and Communicate Elicitation Requirements

  • Business analysis communication
  • Requirements communication
  • Communication skills
  • The 7 Cs
  • Timing of communication
  • Planning communication
  • Importance of Collaboration
  • Planning collaboration
  • Documenting communication/collaboration needs
  • Confirming elicitation results
  • Verify requirements
  • Characteristics of good requirements (revisited)
  • Requirements checklist
  • Requirements validation
  • Signing off on requirements

8 - Evaluate the Solution

  • Business analyst role in solution evaluation
  • Why solutions under perform
  • What we are looking for in solution evaluation
  • When does solution evaluation occur
  • Performing solution evaluation
  • Planning solution evaluation
  • Metrics that might exist
  • Evaluating long term performance
  • Qualitative vs. quantitative measures
  • Tools & techniques used in solution evaluation
  • Comparing expected to actuals
  • When solution evaluation discovers a variance
  • Tools/techniques for analyzing variances
  • Proposing a recommendation
  • Communicating results of solution evaluation

9 - Wrap up and Next Steps

  • Useful books and links on writing effective requirements
  • BABOK® Guide
  • Business Analysis for Practitioners: A Practice Guide

Enroll Today

This is a 3-day class

Price: $1,995.00
Payment Options

ILT Instructor‑Led Training


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Class times are listed Eastern time. This class is available for Private Group Training

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Cart When Time   Where How
05/23/2018 9:00AM - 5:00PM GTR Online LIVE OLL
07/11/2018 9:00AM - 5:00PM GTR Online LIVE OLL
09/12/2018 9:00AM - 5:00PM GTR Online LIVE OLL
10/10/2018 9:00AM - 5:00PM GTR Online LIVE OLL
11/19/2018 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training