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Email Etiquette

Course Overview

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Course Outline

1 - E-mail basics

  • E-mail characteristics
  • Writing online versus on paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail
  • E-mail programs
  • Using an e-mail program to send e-mail
  • When to use e-mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail
  • Writing an e-mail message
  • Using the MAIL acronym

2 - E-mail policies

  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability

3 - E-mail features and security

  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Discussing e-mail program options
  • Securing e-mail
  • Using encryption and digital signatures
  • Using passwords

4 - E-mail messages

  • Message headers
  • Using headers
  • E-mail message body
  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message

5 - E-mail effectiveness

  • E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction
  • Message management
  • Managing your e-mail effectively

6 - Netiquette guidelines

  • Netiquette style
  • Using proper tone
  • Following formatting guidelines
  • Emoticons and abbreviations
  • Using emoticons and electronic abbreviations

7 - Composing online correspondence

  • Online communication
  • Achieving the objective of the message
  • Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Efficient writing habits
  • Constructing sentences
  • Constructing paragraphs
  • Editing e-mail messages

Enroll Today

This is a 1-day class

Price: $395.00
Payment Options

ILT Instructor‑Led Training

OLL Online LIVE

GTR  Guaranteed to Run

Class times are listed Eastern time. This class is available for Private Group Training

To sort by location or date, click the ‘When’ and ‘Where’ column headings.

Cart When Time   Where How
10/17/2018 9:00AM - 5:00PM GTR Online LIVE OLL
11/15/2018 9:00AM - 5:00PM GTR Online LIVE OLL
12/10/2018 9:00AM - 5:00PM GTR Online LIVE OLL

Class times are listed Eastern time
This class is available for Private Group Training