Registration and Cancellation Policy

To register for a New Horizons course, contact your Account Executive at one of our locations. Early registration is strongly recommended. Please note: Payment is due in full no later than the date of the class unless prior arrangements have been made. Call your Account Executive for details. Prices are subject to change without notice.

Course Prerequisites

All of our Level 2 and Level 3 courses build upon skills developed in earlier classes. It is important that you are proficient with the skills presented in these foundation classes. For complete course outlines, please contact your Account Executive.

Refund Policy

All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 (not more than $10.00 for veterans) may be retained by the school if the application is denied. All tuition and fees paid by the applicant shall be refunded if requested within three business days after signing a contract with the school. After the third business day has elapsed, the student cancellation and no-show policy, outlined below, will apply. All refunds shall be returned within 30 days.

Veterans Cancellation and Refund Policy

If you receive educational benefits through the United States Department of Veterans Affairs (DVA) and you wish to cancel your program, you must submit a written notice of cancellation to New Horizons. Upon receipt of written notice of cancellation, New Horizons will refund the amount of the unused portion of the veteran’s tuition. Unused tuition will be calculated on a pro-rata basis by taking the total cost of the program paid by the veteran, less the price for any courses, books, materials, labs, and exams used by the student prior to the date of the cancellation notice.

Student Cancellation And No-Show Policy

Desktop Applications Open Enrollment Instructor-Led, ONLINE LIVE, and Mentored Learning Classes: If you cannot attend the class for which you hold a reservation, you must notify your Account Executive five (5) or more business days prior to class. For pre-paid coupon and single-seat enrollments, no refund will be issued nor outstanding invoice canceled, if you cancel your class less than five (5) business days prior to the class date or if you DO NOT show up for the class. For club member enrollments, a $50 cancellation fee will be assessed. Club members who repeatedly fail to comply with this cancellation policy may have their membership canceled. New Horizons reserves the right to cancel classes due to low enrollment at any time. In the event a cancellation occurs, your Account Executive will contact you.

Certified Technical Open Enrollment Instructor-Led, ONLINE LIVE, and Mentored Learning Classes

If you cannot attend the class for which you hold a reservation, you must notify your Account Executive ten (10) or more business days prior to your class. For pre-paid coupon and single-seat enrollments, no refund will be issued nor outstanding invoice canceled, if you cancel your class less than ten (10) business days prior to the class date or if you DO NOT show up for the class. For enrollments associated with Technical Certification or Club packages, a $500 cancellation fee will be assessed.

Online ANYTIME

Online ANYTIME training courses may be upgraded to equivalent Instructor-Led courses, provided such an upgrade is made within 30 days of receipt of your password, and provided that you have not completed more than 20% of the class.

When You Come To Class

Students should arrive at least 20 minutes prior to class start time. If you’ve been issued a physical class coupon you will be asked to present it upon arrival. If you arrive more than 30 minutes late to class, your seat may be given to a waiting client. Please call if you anticipate arriving late.

Description of Facilities and Student Materials

At New Horizons each student will have his/her own computer (for computer training courses) and a manual provided to follow along with the instructor. All classrooms have climate controls to provide a comfortable learning environment. All of our facilities have easily accessible rest rooms and break-rooms for student use. New Horizons offers a variety of resources to enhance your learning experience. These tools are available to all students who choose to take advantage of them. Learning resources include Webbased and print services that allow students to clearly visualize what they will learn and also practice new skills learned in class.

Learning Guarantee

Every completed New Horizons instructor-led course carries our unbeatable Learning Guarantee. Thisguarantee allows you to repeat a New Horizons instructor-led course FREE OF CHARGE within six months of completion of the course if you are not fully satisfied. Students wishing to retake a course are required to bring their original courseware and will be on stand-by until the day of the class.

Grievance/Appeals Procedures

In the event that you experience a problem with a particular class or instructor, you should first discuss the matter with the instructor. If a resolution cannot be reached, you should then contact your Account Executive. In the event that you experience a problem with a policy, procedure, or practice of New Horizons educational program, you should first contact your Account Executive. If a satisfactory agreement cannot be reached by you and the Account Executive, you should then contact the General Manager. It is the policy of New Horizons to resolve student concerns in a swift and equitable manner. If the General Manager upholds the initial decision, the student may appeal the decision in writing to New Horizons Executive Management, within 30 days of the ruling. New Horizons Executive Management will review the appeal at its regularly scheduled meeting and notify the student of its decision in writing. Appeals should be mailed to the associated New Horizons location.