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Policies and FAQ

We are here to answer any questions you have regarding courses, schedules and purchases. If your question is not answered below, please don't hesitate to contact us.

How do I enroll in a class?

You can purchase training directly on our website. Once you have found the class you are interested in, select “Add to Cart.” You will be taken to the Shopping Cart page to review your selections. When you are ready, click “Purchase” to continue to the login page. Once you are logged in, complete the form to submit your purchase.

Can I request a course that is not on your schedule or available when I need it?

Yes. If you need a course that is not currently on our schedule or available at the right time, we will work with you to find the right solution.

What types of payment are accepted?

We accept Visa, American Express, Master Card, Pre-Paid Training Coupons, Invoice/ Purchase Orders, Club Memberships, Microsoft Software Assurance Training Vouchers or Cisco Learning Credits.

When will my credit card be charged?

Your credit card will not be charged until your order has been confirmed.

When is my class enrollment confirmed?

After submitting your purchase online, you will receive an email confirming your order submission; this is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive a second email with a transaction code confirming your enrollment. Please note that we will not charge your credit card until your enrollment is confirmed. Please allow up to 24 hours for a confirmation.

How do I change or cancel an online purchase?

If you need to change or cancel an online purchase, call the center directly to speak to a New Horizons representative. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.

Corporate Cancellation Policy for open enrollment Application & Technical classes

Please notify New Horizons more than ten (10) business days in advance of your scheduled class, should you need to cancel or reschedule your reservation. This will secure transfer or refund of your tuition. If a client chooses to cancel less than ten (10) business days prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total amount due and an additional $50.00 no show fee will be incurred. Companies who are redeeming prepaid coupons for classes will be charged one voucher per day of class for canceling less than ten (10) business days prior to the scheduled training date. Vouchers or Coupons are valid for 1 year from date of purchase.

Corporate Late Policy

Please arrive 20 minutes prior to you class time. If you arrive 15 minutes late, we may give your seat away to another student on stand-by. If you arrive 30 minutes late, you may not be admitted.

Consumer Cancellation & Refund Policy

A full refund will be made to any student who cancels his/her Enrollment Agreement within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the Enrollment Agreement is signed. A full refund will also be made to any student who cancels enrollment within the student’s first three scheduled class days, except that the school may retain not more than $100 in any administrative fees charged, as well as items of extra expense that are necessary tor the portion of the program attended and stated separately on the Enrollment Agreement.

If a student cancels a program after the third scheduled day, or withdraws or is discontinued therefrom at any time prior to program completion, the amount of tuition refunded to a student will approximate the pro-rata amount of unused tuition. Unused tuition will be based on scheduled course time of program attendance through the effective date of termination compared to the total scheduled course time for the entire program. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled program attendance.

The effective date of termination for refund purposes will be the earliest of the following:

  1. The last day of attendance, if the student is terminated by the school;
  2. The date of receipt of written notice from the student; or
  3. Ten school days following the last date of attendance.

Refunds for items of extra expense to the student, such as courseware, lab technology fees, tools, or other supplies are to be handled separately from refund of tuition and other academic fees. The student will not be required to purchase courseware, lab technology, tools, or other instructional supplies until such time as these materials are required. Once these materials are purchased, no refund will be made. For full refunds. the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the Enrollment Agreement. Any such items not required for the portion of the program attended must be included in the refund.

*Illinois Students: Please submit Consumer Program complaints to

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