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Seven Important Guarantees

NH Learning Solutions is one of the largest networks of New Horizons in the United States and can leverage the best resources to offer you the most innovative, highest quality training in technical, application, and professional development. We can also guarantee our clients better scheduling, quality, service, and value. These seven guarantees are the difference between us and other training providers:

New Horizons is Your Definitive Training Provider for Quality

We guarantee that you will receive prompt and knowledgeable service. Our Account Management team specializes in advising you on which high quality training solutions apply to your unique goals, and ensure you are satisfied with the training received.

We Respect Your Time and Schedule

Unlike our competitors, New Horizons can offer you the world's largest Guaranteed-to-Run (GTR) schedule. If we are unable to deliver any GTR course, you will receive a full refund of the cost, as well as a free course of equal or lesser value.

Your investment is Protected

If a corporate employee leaves the company within one year of taking a course, a new employee may attend the same course on a space available basis for the cost of courseware and labs. New Horizons guarantees we can offer your company continual employee growth.

Retake Most Instructor-led Courses for Free

Most completed New Horizons instructor-led courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most New Horizons instructor-led courses, if they are the same version, FREE OF CHARGE within six months of completion of the courses. Exceptions: Cisco, Citrix, VMware, and courses provided by locations outside of the New Horizons franchise. Note: If you request a retake for a course, you will need the most current courseware, and you will be responsible for the purchase of the new courseware, admin fee, lab, and exam voucher.

Take the New Course at a Discounted Cost

New Horizons realizes the challenges of keeping your skills current. If a course update is released within 9 months of your completion, you will receive a discounted cost to take the new version based on elapsed time: 0-3 months, 90% discount; 4-6 months, 60% discount; 7-9 months, 30% discount.

Train with Award-Winning, Top-Rated Instructors

Through an unbiased third-party organization, Knowledge Advisors, every New Horizons client completes a Metrics that Matter (MTM) evaluation after every class. On a scale of 1-9, our average instructor score is 8.63. Survey feedback is utilized to directly improve the delivery of our training.

Integrity is at the Core of our Customer Service and Company Values

As your chosen solutions provider, New Horizons strives to be courteous and prompt in our communication, and promises to be honest, respectful, and attentive to your feedback in order to always meet your training objectives and exceed your expectations.

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