ITIL Certification is broken down into four levels. This modular approach allows students to build a foundation and then specialize in advanced concepts going forward.
ITIL Foundation in IT Service Management
The ITIL Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL v3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used, and their contribution to Service Management practices.
ITIL Practitioner is the next stage after ITIL Foundation. ITIL Practitioner provides “how to” guidance to begin applying ITIL best practices within an organization. It has been developed provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.
ITIL Intermediate Level
Intermediate Level certification consists of multiple modules, each with a different focus and path that the candidate may select. Candidates can take as few, or as many, intermediate qualifications as they require to suit their needs. The ITIL Intermediate modules go into more detail than the Foundation level, and are an industry-recognized qualification.
- Specialize in ITIL Lifecycle Stream - consists of 5 certifications.
- Specialize in the ITIL Capability Stream - consists of 4 certifications.
- Complete the Intermediate level with ITIL Managing Across the Lifecycle certification.
ITIL Expert Certificate
The ITIL Expert level of qualification is aimed at those individuals who are interested
in demonstrating a superior level of knowledge of ITIL Intermediate Level in its entirety.
You are free to select from a variety of qualifications which focus on targeted areas of
the ITIL Service Lifecycle with varying degrees of depth and specialism. Achieving this
level of ITIL qualification will improve a candidate's career advancement and progression
within the IT Service Management field.
In order to achieve ITIL Expert, students must achieve a total of 22 credits.
*Candidates who achieve ITIL Expert level will also satisfy the pre-requisite entry criteria for the ITIL Master Level.
ITIL Master Qualification
The ITIL Master Qualification certificate validates the capability of the candidate to apply the principles, methods, and techniques from ITIL in the workplace. Every ITIL Master candidate will select a unique range of experience to apply, so there is no fixed syllabus associated with Learning Objectives for this qualification.